A trading account shows rising returns, but a withdrawal request is delayed and support gives a different explanation each time. Before deleting the app or sending another payment, make a record of what you can still see. The goal is not to prove the case on your own; it is to preserve a clear account of what happened.
Start with a simple timeline
Note when the first contact occurred, how the investment was introduced, and what instructions or promises followed. Add dates for deposits, attempted withdrawals, changes to account access and any explanations you received. Mark details you are unsure about rather than filling gaps from memory.
Save records with context
Keep copies of messages, emails, contracts, bank or card records, platform screenshots and payment confirmations. Record the platform name and web address as shown, along with the names or handles used to contact you; preserve the full conversation where possible, not only selected lines. Store copies somewhere secure, and do not alter originals.
Separate facts from estimates
When you describe an approximate amount lost, distinguish confirmed payments from displayed account balances or promised profits. Include the payment method and currency if you know them, and label estimates clearly. Never include account passwords, seed phrases or private keys in a report or evidence folder.
Use the record to report
Use your timeline to give consistent information to your bank, payment provider, platform and relevant reporting body. In the United States, suspected fraud can be reported to the FTC at ReportFraud.ftc.gov, and online crime reports can be submitted to the FBI’s IC3 at ic3.gov. Save any confirmation or case reference you receive, but remember that filing a report does not assure reimbursement or recovery.